Grandma factor

I’ve been reading around different stories about how we’re not making our systems enough “grandma”-proof (that is to be “easily” used by grandmas. Sorry grandpas, you’re probably not too appealing for the cause).

In fact, I’ve written something like that myself some time ago. That doesn’t mean I’ve changed my mind about that essay, I just adopted an attitude.

What I am thinking now, when considering things said in that article, is that designing a system for an “average” computer user is becoming less relevant. I do think that usability must go as one of the first and foremost important features, but nevertheless, making our systems oversimplified (Gnome anyone?) is a totally wrong thing to do.

(Regarding my Gnome remark, I just saying rather large opinion that I hear around. I use Gnome myself, and it is sufficient enough for me. But also is a Xfce and MacOS X, and in some degree Windows and KDE. I just want to say, that in some projects, craving for simplicity overshadows main goals of the projects – and that is to deliver functionality. And Gnome’s “simplicity” was the factor that turned Linus Tourvalds to KDE)

In fast technology race, the functionality can be beaten by usability. But usability means “convenient use”, not “simple”. Any system that simplifies on expense of other important aspects, is destined to fail.

All I want is that technically oriented crowd would differentiate between the so-called “average” user and everyone else. My wife (wife to be in a short while) uses a computer without significant problems. She just doesn’t like how some things are done (such as MSN Live upgrade forced up on her. She liked it the way it was, and she doesn’t like to be forced to do anything, as we all don’t).

In the world I live in, there’s almost everyone knows how to handle a computer. For better or for worse. And you know what? My dad is a grandpa now, and he can handle complicated computer tasks very well. Do you know how? I’ll tell you how.

Because he’s a grown intelligent person, that can take his time to learn a new thing. Just like he did once when remote controls for everything began to appear.

What I’m trying to say, is that we should probably stop using a “grandma” factor as a major “usability” measure. Many computer users are not that illiterate anymore. Almost all newly grads for last 10 years (who lead many businesses today) are comfortable with computers. Many college students grew up with one.

So, I think there’s a need for yet another level of usability. A community needs to find another type of a person that will test a usability of a product.

It should be an advanced computer user, who are not afraid to try new things, who understands what a new product is and what is usability and how can it be assessed.

Try me for that.

No words needed

Absolutely amazing.

Source: Digg